Ursa Arctic Supply (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy & Security Policy describes how we collect, use, store, protect, and share information when you visit or make purchases from our website ursaarcticsupply.com (the “Site”).
By using the Site, you consent to the practices described in this policy.
INFORMATION WE COLLECT
We collect information in order to provide our services, process your orders, communicate with you, and improve your experience.
A. Information You Provide Directly
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed by third-party processors)
- Account username and password
- Order history
- Customer service communications
- Reviews, photos, or other content you submit
B. Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Pages viewed
- Date/time stamps
- Referring/exit web pages
- Cookies and similar tracking technologies
C. Third-Party Information
We may receive information about you from third parties (e.g., fraud detection partners, payment processors, marketing services).
HOW WE USE YOUR INFORMATION
- Process and fulfill orders
- Communicate with you (order confirmation, shipping updates, support)
- Respond to your inquiries
- Improve and personalize your experience
- Analyze trends and usage of the Site
- Conduct marketing and promotional activities (with your consent as required)
- Detect and prevent fraud
- Comply with legal obligations
SHARING OF INFORMATION
A. Service Providers
Third parties who help us operate the Site and fulfill orders, including:
- Payment processors
- Shipping carriers
- Customer service providers
- Marketing and analytics partners
These service providers are authorized to use your information only as necessary to provide services to us.
B. Legal & Safety Reasons
- Comply with legal process (e.g., subpoenas, warrants)
- Protect our rights, property, or safety
- Enforce our Terms & Conditions
C. Business Transfers
In connection with a merger, acquisition, sale, or transfer of assets, user information may be transferred to the successor entity. You will be notified if this occurs.
COOKIES & TRACKING TECHNOLOGIES
Our Site uses cookies, web beacons, and similar technologies to:
- Recognize you when you return to the Site
- Track preferences
- Understand Site usage
- Improve functionality
You may set your browser to refuse cookies, but some Site features may not function properly without them.
SECURITY OF YOUR INFORMATION
We implement reasonable technical and organizational measures to protect your information from unauthorized access, use, alteration, or destruction.
- Secure servers
- Encrypted transmission (SSL)
- Regular security reviews
However, no website or internet transmission is completely secure. We cannot guarantee absolute protection of your information.
PAYMENT PROCESSING
We use trusted third-party payment processors to handle all payment information (e.g., credit card numbers). We do not store full credit card numbers on our servers. Payment data is transmitted securely to our processors and is subject to that provider’s privacy policies.
EMAIL COMMUNICATIONS
By providing your email, you agree to receive order confirmations, shipping notifications, account updates, and promotional emails (if opted in).
You may opt out of marketing emails at any time by:
- Clicking the “unsubscribe” link in promotional emails, or
- Contacting us directly at info@ursasupply.com
Opting out of marketing emails does not affect transactional messages (e.g., order status).
LINKS TO THIRD-PARTY SITES
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of any third-party site.
We encourage you to review the privacy policies of those sites before providing personal information.
CHILDREN’S PRIVACY
Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have inadvertently collected such information, we will take steps to delete it.
YOUR RIGHTS & CHOICES
Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:
- Accessing the information we hold about you
- Correcting inaccurate information
- Requesting deletion
- Objecting to processing
To exercise your rights, contact us at info@ursasupply.com.
CHANGES TO THIS POLICY
We may update this Privacy & Security Policy at any time. We will post the updated policy on the Site with a revised “Effective Date.” Continued use of the Site after changes indicates your acceptance of the updated policy.
CONTACT INFORMATION
info@ursasupply.com
URSA LLC
2518 157th Ave SE
Snohomish, WA 98290